Student Support & Welfare
Studying overseas offers an incredible opportunity for students to immerse themselves in a new culture, gain a global perspective, and acquire valuable skills. Recognizing the unique challenges that international students face, Australian Institute of Hospitality and Trade (AIHT) offer a range of comprehensive student services to support their needs. These services aim to ensure the well-being, academic success, and overall satisfaction of students studying with us.
Before embarking on their educational journey, students receive pre-departure support from AIHT.
To promote academic success, student services provide various forms of academic support. This includes academic advising, tutoring programs, writing and language centers, and study skills workshops.
Maintaining physical and mental well-being is crucial for students studying overseas. AIHT offers contact with health services, including access to medical facilities and counselling services.
To help international students adapt to their new environment, AIHT often organize cultural integration programs
Recognising the importance of future employability, student services offer career development support to international students.
Ensuring the safety and security of our students is a top priority for AIHT. We provide comprehensive safety guidelines, emergency protocols, and resources to address any safety concerns.
Student Support Services
At AIHT, we prioritize student support and wellbeing as integral components of the learning journey. We recognize that a student’s overall well-being directly impacts their ability to thrive academically and personally. Here are some ways we focus on student support and wellbeing:
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Counselling Services: We provide access to professional counsellors who are available to offer confidential support and guidance to students. Whether it’s academic stress, personal challenges, or mental health concerns, our counsellors are trained to assist students in navigating difficulties and developing effective coping strategies.
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Peer Support Networks: We foster a sense of community and belonging through peer support networks. These networks connect students with their peers who can provide additional guidance, share experiences, and offer encouragement. Peer support creates a supportive environment where students can relate to one another and foster a sense of camaraderie.
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Health and Wellness Resources: We promote the importance of physical and mental well-being by providing access to resources that support healthy lifestyles. This may include information on nutrition, exercise, stress management techniques, and mindfulness practices. Additionally, we encourage students to take breaks, engage in self-care, and prioritize their overall health.
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Work-Life Balance: We encourage students to maintain a healthy work-life balance by managing their academic responsibilities alongside their personal lives. Our faculty and support staff emphasize the importance of setting realistic goals, managing time effectively, and creating boundaries to avoid burnout.
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Feedback and Continuous Improvement: We value student feedback as it helps us understand their needs and make improvements to our support systems. We actively seek input from students through surveys, focus groups, and one-on-one discussions to ensure that our support services are responsive and tailored to their requirements.
At AIHT, we are committed to supporting the holistic well-being of our students. By providing comprehensive support services, fostering a sense of community, and prioritizing student feedback, we aim to create an environment that promotes success, personal growth, and overall well-being.
Student Support Contacts
In an emergency like a fire, car crash or life-threatening situation, you can dial Triple Zero (000) and ask for the Police, Ambulance or Fire Dept.
AIHT Emergency contact: Teah Perdis 0477 471 510
If international students are facing issues related to safety, study, work, or accommodation, they can call 1300 363 079. The federal Department of Education operates this student helpline in Australia. When calling this number, you don’t have to reveal your identity.
It offers 24/7 suicide prevention and crisis support services. To access these services, you can call 13 11 14. You can visit the Lifeline website to get more information.
It provides 24-hour support for mental health issues, including depression, anxiety, and suicide. You can access this service through email, web chat, or by filling out an online forum at the BeyondBlue website. You can also call 1300 22 4636.
This helpline is for students (between 5 and 25 years of age) who have personal relationship issues and want to share their feelings about their studies. You can call 1800 551 800 or visit the Kids Helpline website to get support.
This service is for all who have experienced sexual assault. It is a free, 24-hour and seven days a week telephone service. You can call one state-based sexual assault counselling service to get support. Also, you can choose to stay anonymous.
This support centre gives guidance on the use, management, and treatment of poisonous products, including industrial chemicals, non-prescription pharmaceuticals, industrial chemicals, household chemicals, and animal and plant venom. You can call 131 126 to get immediate support.
The Overseas Students Ombudsman (OSO) is an initiative of the Australian government. They inquire about complaints overseas students have made against their private education providers, which may include a university, college, or school.
The international student support services in Australia provided by OSO are free of cost and completely impartial. The OSO takes complaints against the following matters into consideration:
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Refusal of admission to a course
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Cancellation of enrolment
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Course progress or attendance
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Fees and refunds
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Course or provider transfers
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Incorrect advice provided by an education agent.
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Work or accommodation arranged by your provider.
Student Association
The student associations represent and assist international students studying in Australian institutions. The national associations are as follows:
Australian Federation of International Students (AFIS): This association helps international students to
maximise their living and studying experience in Australia.
Council of International Students Australia (CISA): It is a national representative organisation for international
students studying at an undergraduate, postgraduate, private college, ELICOS, and TAFE level.